Status of the service and its result
All main astrafate.com offerings are automated informational services provided on the basis of the user’s data without any physical shipment of goods.
The result of the service is a personalized electronic informational report in written form. Performance begins immediately after payment confirmation: the system starts automatically preparing the service result and opens access to it in the website interface, the cabinet, via a protected link, or through a downloadable file.
When a refund is not possible
Money is not refundable after the automated system has delivered and opened access to the service result.
Access is considered opened if any of the following occurs: the finished informational report is displayed on the site, a viewing link is issued, a PDF download link is issued, or the purchased informational report is saved in the user’s cabinet with the ability to open it.
This rule applies because the individual service is considered performed in the relevant part, and its personalized electronic result cannot be returned to its original state after access has been granted.
When a refund request may be reviewed
A refund may be considered on an individual basis if a payment was charged by mistake, a confirmed technical failure occurred and the service result was not delivered, the user was double-charged for the same order, or access to the service result was never provided.
To review such a request, the user should provide the order email, the payment date and amount, and a brief description of the issue. We may request additional information to verify the circumstances of the charge.
If access to the service result was not provided due to a confirmed technical reason, the service may at its discretion re-deliver the result, restore access, or consider a refund.
User data errors
If the user entered incorrect data or other parameters, this is not an automatic basis for a refund after access has been opened to an already delivered service result.
In some cases, the service may at its discretion offer a repeat delivery of the informational report or another form of resolution, but it is not required to refund the money if the service result has already been delivered and provided.
How to submit a request
Requests regarding refunds and disputed charges should be sent to legal@astrafate.com.
The request should ideally include the astrafate.com domain, the email used for the order, the purchase date, the amount, the payment method, and a description of the situation. We review requests within a reasonable time and inform the user via the contact details provided.